Naledi Mokoena
Ready buyer · Starlet XiA first-time buyer who has already priced the Starlet Xi online. Warm, budget-aware and easily lost in jargon - reward her with plain language and benefit-led selling.
No scripts, no multiple choice. Hold an open-ended conversation with an AI customer shopping the Toyota Starlet. Every reply shifts their trust, mood and how far you progress through the guest journey.
A first-time buyer who has already priced the Starlet Xi online. Warm, budget-aware and easily lost in jargon - reward her with plain language and benefit-led selling.
A careful researcher cross-shopping the Starlet XR against rival budget hatchbacks. Earn the right to recommend by uncovering C-C-I-T before you pitch.
He wants the Starlet XS auto but is convinced another dealer will beat you. Real objections. Hold value with benefits, stay calm, protect the relationship.
In the next topic you will learn about your summary - your completed topics, knowledge check scores and the option to submit your report by email.